Our standard support contract gives the customer a guaranteed time period to receive a response for his/her support request. The standard on-site response is offered within four hours, although for critical devices, this can be much faster. Through the use of remote access, most responses and resolutions occur within a matter of minutes. By using remote access and online monitoring, we are immediately informed when any problem occurs.
We also provide a pay-as-you-go support option that means you don’t have to worry about binding long-term contracts.